Commercial and Service Terms and Conditions

Thank you for visiting the website www.galante.pt, owned by the company Galante – Decorações, Lda., which has its headquarters at Rua da Misericórdia, nr. 14, 3rd Floor, 1200-273, Lisbon.

GENERAL REGIME
Galante – Decorações Lda., is the entity responsible for managing this site, thus, the terms “we” and “our” refer to Galante – Decorações, Lda. By accessing and browsing this site, the user accepts all conditions , terms and policy contained therein.
By visiting our website and purchasing any of our products, you are accepting our “Commercial and Service Terms and Conditions”. These Commercial and Service Terms apply to all users of the website, namely, customers, suppliers, press.
We reserve the right to update, change or replace any element of these Terms and Conditions of Business and Service on our website. It is your responsibility to periodically check this page for possible updates and your access to and use of our website assumes and constitutes acceptance of these updates.

ONLINE STORE
By accepting these Terms and Conditions of Business and Service, you declare that you are of legal age to do so.
You may not use our products for any illegal or unauthorized purpose nor may you, in using our service, violate any laws, in particular copyright laws.
Prices on our website are in Euros and include VAT at the prevailing rate.
When placing your order, you will be sent an email with all the details of the order. As soon as the order is shipped, you will be sent a new email reporting the shipment, with all the information.
If you wish to make changes to your order, whether to add or cancel a product, you must inform us within a maximum period of 6 hours, through our official communication channels, galante@galante.pt | +351 213 512 440 | +351 910 261 546.
Your order will be processed once payment is confirmed/received. The payment methods that we provide in our online store are:
– ATM (Entity and reference)
– Credit Card (VISA| MASTERCARD)
– MBWAY
– Bank transfer

Galante – Decorações, Lda. will not be responsible for any delay or non-delivery of your order, if you choose to pay by credit card and the card issuer refuses or delays making the payment.
Violation of any of the Terms and Conditions will lead to immediate termination of our services.
We reserve the right to refuse service to anyone for any reason at any time.
We intend that the information on our website is as clear, reliable and up-to-date as possible, and that possible errors/lapses/errors may occur, but they are not intentional and will always be rectified in a timely manner. If any error is detected, the customer has the right to cancel his order and will be refunded if payment has been made.

TERMS AND DELIVERY TERMS
Products ordered in our online store will only be shipped or delivered after confirmation/ receipt of payment.
Your order will be delivered by Galante – Decorações, Lda. or by a delivery service hired by it. The customer will always be informed about the shipment of his order and the shipping method.
Galante – Decorações, Lda. offers delivery of your order within a radius of 50km, starting at our warehouse (Est. de São Bartolomeu, nr. 169 | 1750-276 lisbon). For deliveries outside this perimeter, the order will have an additional cost of 15% of the total value. The amount of this cost will be indicated before confirming your order.
Galante – Decorações, Lda. offers the assembly of your order, except for the assembly of decorative objects that do not require it and lighting items, whose assembly can be carried out, but will have an additional cost, which must be calculated case by case . To analyze this cost, please contact us through our official communication channels, galante@galante.pt | +351 213 512 440 | +351 910 261 546.
For orders of items that are in stock, the delivery time is 72 hours to 1 week, for deliveries in mainland Portugal and islands. For other European and International countries, it is subject to confirmation.
Shipments outside Portugal: To optimize shipping costs, the value must be calculated on a case-by-case basis. To analyze this cost, please contact us through our official communication channels, galante@galante.pt | +351 213 512 440 | +351 910 261 546.
If one of our products in stock is momentarily out of stock, the customer can choose to cancel the order or wait for its replacement. The customer will always be informed of this out of stock and will be able to choose one of the two options above.

CHANGE IN PRICES AND SERVICES
The prices of our items are subject to change without notice.
We may at any time modify or discontinue an article or service without prior notice at any time, provided that such article or service is no longer running. We are not responsible to our customer or third parties for any price change and suspension of the service.
If an item on our website has an incorrect price due to a typographical or photographic error or due to incorrect information on the part of our suppliers, Galante – Decorações, Lda. reserves the right to refuse or cancel any orders made for it article. We also reserve the right to cancel or refuse any order, even if it has already been confirmed and payment has been made, and the customer will then be refunded.

SERVICES AND ARTICLES
We try to convey information clearly and accurately about the items in our online store. We cannot guarantee that the display of colors on your computer monitor or other device used to access our website is accurate.
We do not accept returns of items that meet all the criteria contained in the purchase order. Certain items or services may be made available exclusively on our online store.
We are not responsible if the information transmitted on this website is not accurate, complete or current. The material on this site is provided for general information only and should not be used as the sole support for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on material on this site is at your own risk.
We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to limit the quantities of any items or services we offer. All item descriptions or item prices are subject to change at any time, without notice, in our sole discretion. We reserve the right to discontinue any item at any time, as long as an order is not in progress at that time.
Any offer for any item or service made on this site is void where prohibited.
We reserve the right to modify the content of this website at any time, but we are under no obligation to update any information on the website. By using our website, you agree that it is your responsibility to monitor changes to our website.

BILLING
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we change or cancel your order, you will be notified by the email, billing address or telephone number provided at the time you place your order. We reserve the right to limit or not accept orders, at our sole discretion, appear to be placed by resellers or distributors.
Customer agrees to provide up-to-date, complete and accurate purchase and account information for all purchases made on our online store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete transactions and contact you as appropriate.
For more information, please see our Return Policy.

RETURNS AND DEFECTIVE PRODUCTS
We do not accept returns or exchange of items that meet all the criteria contained in the purchase order.

If an item purchased arrives at the customer damaged, the customer may return it for a refund or replace the item with another. To this end, the customer must notify us within 24 hours of receiving the goods, through our official communication channels, galante@galante.pt | +351 213 512 440 | +351 910 261 546. If this period is exceeded, we will not be able to replace it or accept its return.
Return address:
Galante – Decorações, Ltd.
Rua da Misericórdia, no. 14, 3rd floor 1200-273, Lisbon. Chiado – Portugal
Shipping costs will be borne by the customer and the return of the value or replacement of the item will only be made after checking the good condition of the item in question. Item must be returned in the same packaging in which it was originally shipped. If the product arrives in non-saleable conditions, Galante – Decorações, Lda. reserves the right to refuse return or replacement.
If the customer chooses to return the item, the refund will be made directly to the credit card or bank account within 14 days. Shipping cost originally paid will not be refunded. If the customer chooses to replace the item, it can be done immediately, if the replacement item is in stock or within a period to be confirmed, if it is out of stock.

OPTIONAL PARTNER TOOLS
We may, on our website provide access to third party tools over which we do not monitor or have control. The user acknowledges and agrees that Galante – Decorações, Lda. provides access to such tools “as is” and “as available” without any guarantees, representations or conditions of any kind and without any endorsement. We will have no liability arising out of or related to the use of third-party tools.
The use of the optional tools offered through the website is entirely the responsibility of the user and the user must ensure that he is familiar with and approves of the terms on which the tools are provided by the relevant third party provider(s).
We may also, in the future, offer new services and/or features through the website. Such new features and/or services will also be subject to these Terms of Service.
Certain content, articles and services available through our website may include materials from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated. We are not responsible for examining or evaluating the content or accuracy, and we do not guarantee, nor have we any responsibility or liability for any third party materials or websites or any other third party materials, articles or services.
The Galante – Decorations. Ltd. is not responsible for any damages or losses related to the purchase or use of goods, services, resources, content or any other transactions made in connection with third-party websites. Carefully review the policies and practices of third parties and make sure you understand and accept them before engaging in any transaction. Complaints, concerns or questions regarding third-party products should be directed to a third party.

LIABILITY AND WARRANTIES
We do not guarantee that use of our service will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results obtained using the service will be accurate or reliable.
You agree that, from time to time, we may remove the service for indefinite periods or cancel the service at any time without notice.
You expressly agree that your use or inability to use the Service is at your own risk. The Service and all items are provided (except as expressly stated by us) “as is” for your use, without any warranties or conditions of any kind, express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
At no time will Galante – Decorações, Lda., our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any loss, loss, claim or any direct, indirect action, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, lost data, replacement costs or any similar damages that are based on contract, tort ( including negligence), strict liability or use of any of the Services or any items purchased using the Service, or for any other claim relating to the use of the Service or any item, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of using the service or any content (or product) published, trans omitted or otherwise made available through the Service, even if advised of this possibility. As some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.

COMPENSATION AND SEPARABILITY
The user agrees to indemnify, defend and exonerate Galante – Decorações, Lda. and its owners, subsidiaries, affiliates, partners, executives, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, exonerate of any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of these Terms and Conditions of Business and Service or the documents they incorporate by reference, or your breach of any law or the rights of any third party.
In the event that any provision of these Terms and Conditions of Business and Service is held to be illegal, void or unenforceable, such provision shall, however, be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed separate from these Terms and Conditions of Business and Service. Such determination will not affect the validity and enforceability of any other remaining provisions.

TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.
These Terms and Conditions of Business and Service are effective unless and until terminated by you or us. You may terminate these Terms and Conditions of Business and Service at any time, notifying us that you do not wish to continue to request our services or when you stop using our website.
If, in our sole discretion, we find that you are in breach, or we suspect that you have not complied with any of the terms or provisions of our Terms and Conditions of Business and Service, we may also terminate this agreement at any time without notice and you will remain responsible for all amounts due up to and including the date of termination; and/or, as a result, we may deny you access to our Services (or any part of them).

COMPLETE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms and Conditions of Business and Service will not constitute a waiver of such right or provision.
These Commercial and Service Terms and Conditions and any policies or operational rules published by us on this website or in relation to the Service constitute the contract and understanding between the user/customer and Galante – Decorações, Lda. and govern the use of the service, replacing any prior or contemporaneous agreements, communications and proposals, oral or written, between the user/client and Galante – Decorações, Lda. (including, but not limited to, any previous versions of the Terms and Conditions of Business and Service).
Any ambiguities in the interpretation of these Terms and Conditions of Business and Service will not be interpreted against the writing party.

APPLICABLE LAW
These Commercial and Service Terms and Conditions and any separate agreements by which we provide the Services to you will be governed by and construed in accordance with Portuguese law.

CHANGES TO THE COMMERCIAL AND SERVICE TERMS AND CONDITIONS
You can consult the most current version of the Commercial and Service Terms and Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions of Business and Service by posting updates and changes to our website. It is your responsibility to periodically check our website for changes. Your continued use or access to our website or the Service following the posting of any changes to these Terms and Conditions of Business and Service constitutes acceptance of those changes.

CONTACT INFORMATION
For more information, please contact us at the following contacts:
In-person contact – Monday to Friday between 10am and 7pm | Saturday by appointment
Rua da Misericórdia, nr. 14, 3rd Floor, 1200-273 Lisbon-Chiado
Email – galante@galante.pt
Telephone – +351 213 512 440
Mobile – +351 910 261 546